Frequently Asked Questions


Why was my Credit Card Declined?

If your credit card did not go through please ensure that the address that you have listed is the address you have on file for your credit card. Please also ensure that you have filled in the Card number, expiration date and CVV Code (3 digit code on back of your card) correctly. You can update your credit card on file by logging in and selecting My Info above.


I have an expired voucher can I still use it?

Vouchers expire on the date specified on them, except the merchant may continue to redeem the unused cash value you paid for the voucher. It is the merchant’s decision whether they will accept an expired voucher or honor the voucher for the cash value you paid for it based on your state’s gift certificate laws. You will have to contact them to check on this. If they refuse then we might be able to offer you credits to your account for the purchase value of the expired voucher. Please check with the merchant to see if they will accept your expired voucher first.

Where can I print my vouchers?

You can login to your account at any time by clicking in the upper right hand corner on Login. Once you are logged in please click on My Vouchers under My Account and you will then have access to the vouchers you have purchased.

Where can I find vouchers I purchased?

In the upper right hand corner select Login, then My Vouchers under My Account to print off your vouchers.

Mad Money

I shared a deal and my friend bought it, but I didn’t get any Mad Money

It is possible your friend didn't click on the link you shared or you were not logged in when you shared the deal. If you aren't logged in to your Mad Deals account when you share we have no way to track down who the sale was generated from.

Must I buy something to earn Mad Money?

Nope. You can share any deal any time and all sales generated by your 'shares' can earn you Mad Money.

Where can I see my Mad Money balance?

If you have earned any Mad Money it will show in the right sidebar of your account dashboard under the gray 'My Cart' link. If you have not earned anything that area will not show on your account.

What is Mad Money?

Hop over to our Refer a Friend page to learn more.

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